Refund policy

If you aren’t 100% satisfied with your items or received faulty goods, simply email our customer support team at info@lilahasher.com.

Please include the email address associated with the order and describe the issue; include photos if possible. We always aim to respond in 3 days or less!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@lilahasher.com

Please be aware that the following address is where returns must be sent:

444 N Main St.

East Longmeadow, MA

01028

We will provide you with a return shipping label and instructions on where and how to send your package if your return is approved. We will not accept returned items if you do not first request a return.

If you have any questions about returns, you can always reach us at info@lilahasher.com

Damages and issues
In order for us to assess the problem and correct it, please check your order upon receipt and get in touch with us right away if the item is damaged, defective, or the incorrect one. Please provide pictures of the damage and/or problem.

We are not responsible for damaged packaging.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on underwear, sale items, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus a 5% restocking fee. You are responsible for any return shipping fees. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@lilahasher.com